Author: Johannes Luethi Title: Analysis of Queueing Network Models for Computer and Communication Systems with Workload Uncertainties and Variabilities PhD Thesis (in applied mathematics), University of Vienna, Austria. Abstract: Increasing complexity of computer and communication systems, especially of distributed and parallel systems, necessitates effective tools for understanding their behavior and for predicting their performance. An important and popular formalism for the modeling of computer systems is the approach of queueing network models. Conventional evaluation techniques for networks of queues, like e.g. the well-known Mean Value Analysis (MVA) algorithm, accept single values as input parameters (e.g., mean service times) and produce single mean values as performance measures (e.g., the mean system throughput). However, the exact value of every parameter of the model may not always be known. Furthermore, system parameters are often subject to variabilities. Ignoring such uncertainties and variabilities in the workload may lead to inaccurate and incorrect analysis results. Thus it is important to consider such effects in the workload characterization of the model. In this work, queueing network models of systems which exhibit uncertainties and variabilities, are characterized by lists of vectors with parameter intervals. A probability of occurrence is associated to every entry in such a list. Sources for such parameter lists may for example be parameter histograms, clustering techniques, or approximations of parameter distributions. Existing analysis techniques have to be adapted to handle this type of workload characterization. In a first step, conventional techniques are adapted to interval parameters, which allows computing lists of intermediate interval results with associated probabilities of occurrence. To obtain a better overview, these intermediate intervals are aggregated to representations which allow an easier interpretation of the results. In this dissertation, the adaptation to the proposed workload characterization is presented for the MVA algorithm as well as for performance bounds, bottleneck-, and modification analysis techniques.