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Quality Management

The QM System at FH Kufstein Tirol

“Quality matters to all of us” – this maxim is the bedrock which has always guided quality-awareness among the active stakeholders at Kufstein University of Applied Sciences. The firmly rooted philosophy of quality gives rise to sustainability, and this helps to create a quality culture within the institution.

Another motto that unifies quality efforts at Kufstein University of Applied Sciences is: “Quality is what benefits our stakeholders”. Stakeholders are students, members of staff, national and international cooperation partners, social and political interest groups in the town of Kufstein, the region of Tyrol and the state of Austria.

The understanding behind the structure of a QM system at Kufstein University of Applied Sciences is based firstly on the foundation of Section 2 para. 3 of the Austrian University of Applied Sciences Studies Act (FHStG), according to which the upholder bears the responsibility “to establish its own quality management system for performance and quality assurance”; secondly, the QM system is intended to support the university’s power of self-governance.

Kufstein University of Applied Sciences conforms with the systemic approach by having opted for a process-oriented quality management system which pervades all departments of the university and links up the various individual elements required to produce quality with an action-oriented outlook.

Grafik QM-System

Fig. 1. Qualität & Strategie (Zechlin, L (2009) Functions and benefits of external quality assurance for university-internal quality management

The basis of such actions is the quality control loop known as the PDCA cycle (plan, do, check, act); thus observations and analyses are undertaken, the results of which are used for improvement, concrete implementation steps are accomplished, and the impacts of these changes in turn are observed and translated into new action. For this Kufstein University of Applied Sciences deploys different instruments and procedures which are adapted and coordinated with each other in alignment with the given objectives.

For efficient monitoring of results and target achievement, indicators were described for the individual actions (measures) which facilitate difference analyses and comparative studies.