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Team- & Conflict Management
level of course unit
ConsolidationLearning outcomes of course unit
The students know and understand the different aspects of group work and are able to identify conflict potentials and situations. They are able to apply different tech-niques of group leadership and have trained convincing conflict management skills.
prerequisites and co-requisites
Modul MGT
course contents
The students acquire a background knowledge for the assessment of social situa-tions, which should help them in their daily work to gain a greater communicative room for maneuver. The thematic framework includes:
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts
recommended or required reading
• Schulz von Thun, F. (2004). Miteinander reden (Band 1 – 3), rororo
• Scheelen F. M. (2014). Menschenkenntnis auf einen Blick. Sich selbst und andere besser verstehen. mvg Verlag.
• Bender S. (2015). Teamentwicklung: Der effektive Weg zum "Wir". C.H.Beck.
• Glasl F. (2017). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.
• Scheelen F. M. (2014). Menschenkenntnis auf einen Blick. Sich selbst und andere besser verstehen. mvg Verlag.
• Bender S. (2015). Teamentwicklung: Der effektive Weg zum "Wir". C.H.Beck.
• Glasl F. (2017). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.
assessment methods and criteria
Project work and presentation
language of instruction
Germannumber of ECTS credits allocated
5eLearning quota in percent
50course-hours-per-week (chw)
2planned learning activities and teaching methods
Integrated course, group work, case studies, discussions, e-learning
