ERP Systems & Business Process Management PT
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Quality Management

level of course unit


Learning outcomes of course unit

Quality Management in general:
- Can communicate benefits of Quality Management
- Know procedures of quality planning on company level
- Know process of Quality Management (Deming Cycle, etc.)
- Know most significant parameters for the evaluation of quality management systems
- Know organizational implementation of quality management in enterprises
Quality standards:
- Know most important standards (ISO,etc.)
- Know maturity models (CMMI, EFQM, Business Excellence, etc.)

Auditing, Certification:
- Know auditing procedures
- Know certification procedures in enterprises (ISO, CMMI, EFQM, etc.)
IT support in quality manangement:
- know IT systems for supporting quality management (e.g. integrated QM systems)

prerequisites and co-requisites

not applicable

course contents

-Definitions of key terms, basics of quality management
-Models of procedures, structure and concept of CMMI, application of key processes)
-Concept ISO9001, GAMPS, IEC61508, comparison of standards,
-Dividing quality systems in governance, process improvement and implentation
-Maturity level of organizations
-Improvement of organizational structures by key processes
-Preparation of audits, behavior in case of audit

recommended or required reading

Kneuper Ralf; CMMI: Verbesserung von Softwareentwicklungsprozessen und Systementwicklungsprozessen mit CMMI; Wiesbaden; 2007; dpunkt
Wallmüller, Ernest: Software-Qualitätsmanagement in der Praxis.- München; Wien: Hanser, 2001
Schneider K: Abenteuer Softwarequalität: Grundlagen und Verfahren für Qualitätssicherung und Qualitätsmanagement, Dpunkt Verlag, 2007

assessment methods and criteria


language of instruction


number of ECTS credits allocated


planned learning activities and teaching methods

not applicable

semester/trimester when the course unit is delivered


name of lecturer(s)

Prof. Dr.-Ing. Kriechbaum Ralph

year of study


recommended optional program components

not applicable

course unit code


type of course unit


mode of delivery

in-class course

work placement(s)

not applicable