ERP Systems & Business Process Management PT
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Lean Quality Management (E)

level of course unit


Learning outcomes of course unit

The graduate, the student: Quality management in general:
* Knows the benefits of quality management
* Knows important parameters for the evaluation of QM systems
* Knows the difference between quality planning and quality control
* Knows the importance of responsibility at company level
* Knows the organizational anchoring of QM in the company
* Knows the importance of leadership with regard to quality management
* Knows processes of quality management (Deming-Cycle, etc.)
* Understands the measures that are necessary in the absence of quality

Lean Quality:
* Understands the zero defect philosophy
* Can determine quality costs (cost of poor quality)
* Understands the importance of employees in quality management
* Is familiar with organizational forms of operational quality management (end-of-line inspection, quality circle, etc.)
* Is familiar with defect prevention systems (Poka Yoke, etc.)
* Can conduct Poka-Yoke workshops
* Can explain the relationship between quality and lead time
* Can explain the effects of quality measures on inventory

prerequisites and co-requisites

not specified

course contents

* The terms quality, quality assurance and quality management
* Types and dimensions of quality
* Conflict and the magic triangle of value-added systems
* Reasons for quality management systems and their benefits
* Historical development of quality management
* Quality costs
* Overview of methods, techniques, tools for implementing and anchoring QM

recommended or required reading

Deming E.W; Out of the Crisis; Cambridge; 2000
Shingo Sh.; Zero Quality Control: Source Inspection and the Poka-yoke System; 1989
Takeda H.; QIP – Qualität im Prozess, Leitfaden zur Qualitätssteigerung in der Produktion; München, 2009

assessment methods and criteria

Oral examination

language of instruction


number of ECTS credits allocated


eLearning quota in percent


course-hours-per-week (chw)


planned learning activities and teaching methods

Lecture, group work, simulation example in the LEAN Lab, presentation and discussion of tasks

semester/trimester when the course unit is delivered


name of lecturer(s)

Prof. (FH) DI Dr. Martin Adam

year of study


recommended optional program components

not applicable

course unit code


type of course unit

integrated lecture

mode of delivery


work placement(s)

not applicable