ERP Systems & Business Process Management PT
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Workflow Management

level of course unit

Master

Learning outcomes of course unit

The graduate, the student:
* Knows the role of IT as a process enabler (benefits)
* Knows types of workflow systems
* Knows basic components of workflow automation in connection with workflow management and process monitoring
* Knows the importance of Robotic Process Automation (RPA)
* Knows the most important software providers for WFMS and RPA
* Can model processes consistently (e.g. BPMN -> BPEL)
* Can identify, systematize and solve topic-related questions with suitable software tools
* Can create workflows in selected software

prerequisites and co-requisites

not applicable

course contents

* Basic terms: Business process, workflow, BPMS, WFMS, RPA, etc.
* Classification of WFMS/RPA; differentiation of ERP systems
* Historical development (from WFMS to BPMS to RPA)
* Architecture of WFMS/RPA systems
* Overview of process spectrum (from repetitive and predictable, to non-repetitive and unpredictable)
* From functional process models to executable process models
* Organizational and technical implementation

recommended or required reading

Richter-von Hagen, C., Stucky, W.: Business-Process- und Workflow-Management, Teubner, 2005
Fischermanns, G.: Praxishandbuch Prozessmanagement, Dr. Götz Schmidt, 2013
Allweyer, Th.: Geschäftsprozessmanagement, W3I, 2005
Gadatsch, A.: Grundkurs Geschäftsprozessmanagement, Springer, 2013
Hofbauer, G., Hellwig, C.: Professionelles Vertriebsmanagement: Der prozessorientierte Ansatz aus Anbieter- und Beschaffersicht, Publicis, 2016
Weske, M.: Business Process Management, Springer, 2012
Quarre, F.: Robotic Process Automation, O'Reilly, 2019

assessment methods and criteria

Written exam

language of instruction

German

number of ECTS credits allocated

4

eLearning quota in percent

20

course-hours-per-week (chw)

2

planned learning activities and teaching methods

Lecture, individual work with software, group work, presentation and discussion of tasks

semester/trimester when the course unit is delivered

2

name of lecturer(s)

Prof. (FH) DI Dr. Martin Adam

year of study

1

recommended optional program components

not applicable

course unit code

ITM.4

type of course unit

integrated lecture

mode of delivery

Compulsory

work placement(s)

not applicable