ERP Systems & Business Process Management PT
Apply Icon
Apply
now

Conflict Management & Negotiation Techniques

level of course unit

Master`s course

Learning outcomes of course unit

The graduate, the student:
Conflict management:
* Can distinguish between types of conflict
* Understands causes of conflicts
* Recognizes escalation of conflicts
* Can apply conflict resolution techniques

Negotiation techniques
* Knows communication models
* Knows characteristics of supportive communication
* Can give feedback
* Knows characteristics of solution-oriented negotiations

prerequisites and co-requisites

not applicable

course contents

Conflict management:
* Causes of conflicts
* Methods for dealing with conflicts

Negotiation techniques:
* Solution-focused communication
* Non-violent communication
* Discussion of classic negotiation models

recommended or required reading

Fisher, R., Ury W.L., Patton B.: Getting to Yes: Negotiating Agreement without Giving in. 29th Edition, Penguin Books, New York 2011
Glasl, F.: Konfliktmanagement. 7. Aufl., Stuttgart, 2004.
Patterson, K., Grenny, J., McMillan R., Switzler, A.: Crucial Confrontations: Tools for solve broken promises, violated expectations and bad behavior. McGraw-Hill, New York 2005.
Schrotta, S.: Wie wir klüger entscheiden: einfach - schnell - konfliktlösend, Styria Print, 2011
Rosenberg, M.: Gewaltfreie Kommunikation – Eine Sprache des Lebens., 12. Auflage. Junfermann Verlag, Paderborn, 2016.
Schulz von Thun, F.: Miteinander Reden, Bd. 1: Störungen und Klärungen. Reinbek 1981

assessment methods and criteria

Presentation

language of instruction

German

number of ECTS credits allocated

3

eLearning quota in percent

15

course-hours-per-week (chw)

1.5

planned learning activities and teaching methods

Lecture, group work, presentation and task discussion

semester/trimester when the course unit is delivered

3

name of lecturer(s)

Prof. (FH) DI Dr. Martin Adam

year of study

2

recommended optional program components

not applicable

course unit code

SSK.1

type of course unit

integrated lecture

mode of delivery

Compulsory

work placement(s)

not applicable