ERP Systems & Business Process Management PT
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Information Management

level of course unit


Learning outcomes of course unit

- know the basics of information management
- know models/concepts of information management (Krcmar, Heinrich, etc.)
- can gather and formulate information needs,
- can formulate contents of an IT strategy
- can name and define components and parts of information systems
- know tasks of information management (quality management, life cycle management, security management, catastrophe management, etc.)
- know tools and procedures of information management
- know structure and organization of IT departments
- know current challenges in enterprises (e.g. on demand, cloud, mobilization, information anywhere (end devices))
- know established standards in information management environment (COBIT,ITIL)
- know current technologies and developments in information management environment
- know requirements towards employees of IT departments

prerequisites and co-requisites

not applicable

course contents

Corporate information technology; goals and tasks
of information management; management functions, definitions
and critical success factors in information management, principles
and models, strategic / operative information management,
information technology management, information systems
management, information technology management;
information management organization, information
management personnel, data centre management, ITIL
IT-Infrastructure Library (ITIL)

recommended or required reading

Heinrich, Lutz J.: Informationsmanagement, 9. Auflage. - München: Oldenbourg, 2009
Krcmar, Helmut: Informationsmanagement, 5. Auflage. - Berlin; Heidelberg: Springer, 2009
Resch, Olaf, Einführung in das IT Management, ESV, 2011
Victor, Frank; Günther, Holger: Optimiertes IT-Management mit ITIL.- Vieweg, 2005
Siebertz, Jens: IT-Kostencontrolling.- VDM Verlag Dr. Müller, 2004
Kütz, Martin: Kennzahlen in der IT.- dpunkt, 2003
Sommer, Jochen: IT-Servicemanagement mit ITIL und MOF.- MITP Verlag

assessment methods and criteria


language of instruction


number of ECTS credits allocated


course-hours-per-week (chw)


planned learning activities and teaching methods

not applicable

semester/trimester when the course unit is delivered


name of lecturer(s)

Dr. Innerhofer-Oberperfler Frank,director of studies

year of study


recommended optional program components

not applicable

course unit code


type of course unit


mode of delivery

in-class course

work placement(s)

not applicable