ERP Systems & Business Process Management PT
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Change Management

level of course unit

second cycle, Master

Learning outcomes of course unit

- know importance of change management for the improvement of processes and
the introduction of ERP systems
- knows phases of change
- knows types of change
- know change models
- can apply change management techniques
- can apply techniques in order to deal with resistance

prerequisites and co-requisites

not applicable

course contents

Types of change, phases in change processes, models of change processes (e.g. Lewin,
Tuckman, GE-CAP), techniques in the change process (chances / dangers MATRIX,
More of/Less of, Backwards Imaging, Elevator Speech, Stakeholder Management, DCOM,
ABC NIC/PIC – Analysis, Force Field Analysis)

recommended or required reading

Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 2. Auflage, 2008 Berner W., Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2009

assessment methods and criteria


language of instruction


number of ECTS credits allocated


course-hours-per-week (chw)


planned learning activities and teaching methods

Lecture, group work, presentation and task discussion

semester/trimester when the course unit is delivered


name of lecturer(s)

DI Esterhammer Kurt

year of study

1.year of studies

recommended optional program components

not applicable

course unit code


type of course unit


mode of delivery

in-class course

work placement(s)

not applicable