Facility & Real Estate Management PT
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social competences

level of course unit

second cycle, Master

Learning outcomes of course unit

Upon completion of this course students will be able to:
- work in interdisciplinary teams
- lead interdisciplinary teams
- present complex relationships in consulting situations
- solve conflicts in teams, with clients or with contractors
- apply mediation and intervention techniques.

prerequisites and co-requisites

fundamentals social skills (bachelor level)

course contents

- Teamwork and team leadership
- Mediation and intervention techniques, conflict management, balancing interests
- Contract negotiations, salary negotiations, recruitment interviews
- Paths to self-sufficiency
- Presentation techniques for management

recommended or required reading

- Seifert J. W.; Visualisieren - Präsentieren - Moderieren. 31. Auflage, GABAL Verlag, Offenbach 2012 - Malorny, Christian; Langner, Marc A.; Moderationstechniken. Werkzeuge für die Teamarbeit, 2. Aufl.- München; Wien: Hanser Wirtschaft, 2002 - Benien, K.: Schwierige Gespräche führen. Reinbek, 2003. - Faure, G.O. (Hrsg.): How People Negotiate: Resolving Disputes in Different Cultures. New York, 2004. - Ghauri, P.N. (Hrsg.): International Business Negotiations, Oxford, 1996. - Glasl, F.: Konfliktmanagement. 7. Aufl., Stuttgart, 2004. - Goldman, A.J.: Negotiation: Theory and Practice. New York, 2002. - Hall, E.T., Hall M.R.: Understanding cultural differences. 13. Aufl., Yarmouth, 2003. - Hofstede, G.: Culture`s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations. 2. ed. Thousand Oaks et al., 2001. - Schwarz, G.: Konfliktmanagement, 6. Aufl., Wiesbaden, 2003 - Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 2. Auflage, 2008

assessment methods and criteria

Study, presentation / poster presentation, portfolio

language of instruction


number of ECTS credits allocated


course-hours-per-week (chw)


planned learning activities and teaching methods

lecture, group work, presentation and discussion of tasks

semester/trimester when the course unit is delivered


name of lecturer(s)

Müller Catrin

year of study

1.year of studies

recommended optional program components


course unit code


type of course unit

compulsory subject

mode of delivery

in class course

work placement(s)

not applicable