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Change Management

level of course unit

second cycle, Master

Learning outcomes of course unit

Students:
• know the importance of change management for improving processes and introducing systems and new technology
• understand the different phases of the change process
• understand the different types of change
• understand change models
• are familiar with techniques for dealing with resistance
• are able to apply change management techniques

prerequisites and co-requisites

According admission requirements

course contents

• Types of change
• Phases in change processes
• Change process models (e.g. Lewin, Tuckman)
• Change process tools (e.g. force field analysis, TPC matrix, etc.)
• Movement of organizations, creating buy-in
• Method toolbox for change and transformation
• Best practices for convincing communication

recommended or required reading

• Doppler, Lauterburg (2014): Change Management: Den Unternehmens- wandel gestalten, 13. Aufl., campus Verlag
• Berner (2015): Change!: 20 Fallstudien zu Sanierung, Turnaround, Pro- zessoptimierung, Reorganisation und Kulturveränderung, Schäffer Poeschl
• Höfler, et al. (2014): Abenteuer Change Management: Handfeste Tipps aus der Praxis für alle, die etwas bewegen wollen, Frankfurter Allgemeine Buch

assessment methods and criteria

final report

language of instruction

German

number of ECTS credits allocated

2

planned learning activities and teaching methods

Integrated course

semester/trimester when the course unit is delivered

4

name of lecturer(s)

Director of studies

year of study

2. study year

recommended optional program components

not applicable

course unit code

not applicable

type of course unit

compulsory

mode of delivery

Integrierte Lehrveranstaltung

work placement(s)

not applicable