Conflict management & mediation

Bachelor

The students
• recognize the necessity of communicative competence for conflict situations.
• develop the ability to analyze conflicts and utilize them constructively.
• are acquainted with the essential negotiation models and techniques and can apply them successfully in specific situations.
• are familiar with the key cognitive and emotional influencing factors in negotiation processes.
• can mediate successfully in cases of conflict.
• are acquainted with the essential de-escalation and dialogue techniques within the framework of mediation procedures.

None

Part A: Conflict management
• Communication Models and Conflict Theories
• Phases of Conflict Resolution
• Tools for Conflict Resolution and Prevention
• Case-based Development of Conflict Solutions and Agreements

Part B: Mediation
• Conflict Escalation Models
• De-escalation and Dialogue Techniques
• Methods of Business Mediation
• Case Example of Phases of the Mediation Process

• Glasl, F. (2020). Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation. Bern: Haupt Verlag.
• Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag.
• Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag.
• Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.

• Final Presentation

German

2

1.5

• The course will be conducted with face-to-face sessions (deductive method, providing assistance in the learning process and imparting knowledge through lectures).
• Additionally, students will work in groups to solve and present problems, which will be discussed in the plenum.
• Selected exercises will be conducted to deepen the lecture content.

3

integrated lecture

Compulsory