Change Management
Niveau
Master
Learning outcomes of the courses/module
The graduate, the student:
* Knows the importance of change management for improving processes and for the introduction of ERP systems
* Knows the most important approaches, models and terms
* Understands the individual and social aspects of change and knows the main causes of resistance and conflicts
* Knows process models or methods, techniques and tools for change management
* Can integrate the topic of change management in change projects and can apply process models or methods, techniques and tools to specific practical cases
* Knows the importance of change management for improving processes and for the introduction of ERP systems
* Knows the most important approaches, models and terms
* Understands the individual and social aspects of change and knows the main causes of resistance and conflicts
* Knows process models or methods, techniques and tools for change management
* Can integrate the topic of change management in change projects and can apply process models or methods, techniques and tools to specific practical cases
Prerequisites for the course
not applicable
Course content
* Importance of change management
* Individual and social aspects of change
* Resistance, conflict and crisis
* Basic approaches to change management
* Types of change
* Models of change (e.g. Lewin, GE-CAP, etc.)
* (Project) management of change: Generic phase model and integration in projects
* Techniques and tools of change (e.g. target circle, change stretch, WIIFM, Empathy Map, etc.)
* Individual and social aspects of change
* Resistance, conflict and crisis
* Basic approaches to change management
* Types of change
* Models of change (e.g. Lewin, GE-CAP, etc.)
* (Project) management of change: Generic phase model and integration in projects
* Techniques and tools of change (e.g. target circle, change stretch, WIIFM, Empathy Map, etc.)
Recommended specialist literature
Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 13. Auflage, 2014
Berner W.; Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2. Auflage, 2015
Kotter J:P:; Leading Change; Harvard; 2012
Berner W.; Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2. Auflage, 2015
Kotter J:P:; Leading Change; Harvard; 2012
Assessment methods and criteria
Examination and presentation
Language
German
Number of ECTS credits awarded
2
Semester hours per week
Planned teaching and learning method
Lecture, individual work, group work, presentation and discussion of tasks
Semester/trimester in which the course/module is offered
2