Facility Services
Niveau
Introduction
Learning outcomes of the courses/module
The students are able to:
• Identify Facility Services and their contents
• Identify quality levels and different requirements for different property types
• Present differences between result-oriented and performance-oriented bills of quantities and services
• Create and review Service Level Agreements for Facility Services
• Identify requirements and tasks of quality management systems for the various facility services
• Define maintenance strategies and select them according to the requirements
• Present and analyze relocation processes
• Name and analyze various office concepts and land uses and present ergonomic and labor law requirements for workplace design
• Create occupancy plans in dependencies of area concepts
• Present the contents and processes of energy audits and the energy management system.
• Describe the fundamentals of building cleaning and to calculate services
• Describe the process of a Computer Aided Facility Management (CAFM) implementation
• Identify Facility Services and their contents
• Identify quality levels and different requirements for different property types
• Present differences between result-oriented and performance-oriented bills of quantities and services
• Create and review Service Level Agreements for Facility Services
• Identify requirements and tasks of quality management systems for the various facility services
• Define maintenance strategies and select them according to the requirements
• Present and analyze relocation processes
• Name and analyze various office concepts and land uses and present ergonomic and labor law requirements for workplace design
• Create occupancy plans in dependencies of area concepts
• Present the contents and processes of energy audits and the energy management system.
• Describe the fundamentals of building cleaning and to calculate services
• Describe the process of a Computer Aided Facility Management (CAFM) implementation
Prerequisites for the course
Fundamentals of Facility Management (GFM), Fundamentals of the Real Estate Industry (GIM), Selected Topics Business Administration (ECO.2)
Course content
• Structure and contents of service level agreements
• Basic structure and contents of Facility Services
• Structure and procedure of a CAFM implementation
• Measurement procedures and certifications in quality management
• Energy management with a focus on energy management systems and energy audits
• Maintenance management and maintenance strategies
• Relocation management and space management with a focus on office space and workplace concepts, space planning, occupancy analyses, ergonomics, accessibility and change management
• Basic concepts and calculations in cleaning management
• Basic structure and contents of Facility Services
• Structure and procedure of a CAFM implementation
• Measurement procedures and certifications in quality management
• Energy management with a focus on energy management systems and energy audits
• Maintenance management and maintenance strategies
• Relocation management and space management with a focus on office space and workplace concepts, space planning, occupancy analyses, ergonomics, accessibility and change management
• Basic concepts and calculations in cleaning management
Recommended specialist literature
• Ee, S. (2023). Facilities Management Service Level Agreement: A communication tool and mechanism for fostering an effective partnership.
• Levitt, J. (Ed.). (2013). Facilities management: Managing maintenance for buildings and facilities. Momentum Press.
• Redlein, A. (Ed.). (2020). Modern facility and workplace management: Processes, implementation and digitalisation$dAlexander Redlein, editor. Springer.
• Roosa, S. A., Doty, S., & Turner, W. C. (2020). Energy management handbook (Ninth edition). River Publishers.
• Sacks, R. (2025). BIM handbook: A guide to building information modeling for owners, designers, engineers, contractors, and facility managers (Fourth edition). Wiley.
• Levitt, J. (Ed.). (2013). Facilities management: Managing maintenance for buildings and facilities. Momentum Press.
• Redlein, A. (Ed.). (2020). Modern facility and workplace management: Processes, implementation and digitalisation$dAlexander Redlein, editor. Springer.
• Roosa, S. A., Doty, S., & Turner, W. C. (2020). Energy management handbook (Ninth edition). River Publishers.
• Sacks, R. (2025). BIM handbook: A guide to building information modeling for owners, designers, engineers, contractors, and facility managers (Fourth edition). Wiley.
Assessment methods and criteria
Written exam
Language
English
Number of ECTS credits awarded
9
Semester hours per week
Planned teaching and learning method
Blended Learning
Semester/trimester in which the course/module is offered
4