Qualitäts- und Prozessmanagement

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The participants:
• understand the fundamentals of quality management and their applications
• are familiar with key quality management regulations (ISO standards), including their general content
• are familiar with certification options
• understand the concepts and roles of process management
• understand what a process is
• are able to draw a process
• identify the tasks and components of change management
• identify different ways of presenting the process description
• identify different stakeholder groups

none

- Quality – Concepts, Characteristics, Requirements
- Quality Management Models (TQM, EFQM)
- Quality Tools and Management Instruments
- Fundamentals of Quality Management and Problem Solving
- Business Process Models
- Process Mapping
- Identification of Process-Related Structures and Stakeholders
- Benefits of Process Management in the Organization

Benes, G. M., & Groh, P. E. (2014). Grundlagen des Qualitätsmanagements. Carl Hanser Verlag GmbH Co KG.
Bremer, P., & Brüggemann, H. (2015). Grundlagen Qualitätsmanagement: Von den Werkzeugen über Methodem zum TQM.
Leyendecker, B., & Pötters, P. (2022). Werkzeuge für das Projekt-und Prozessmanagement. Springer.
Becker, J. (Ed.). (2008). Prozessmanagement: ein Leitfaden zur prozessorientierten Organisationsgestaltung. Springer.

Portfolioarbeit

German

5

ILV (Blended Learning)

3