Business Process Management

Master

The graduate, the student:
* Understands the benefits of process management.
* Can select processes based on strategy and customer requirements.
* Can visualize the process performance.
* Can perform process audits.
* Knows the roles in process management.
* Can establish governance for a process.
* Is familiar with various process improvement methods.
* Knows how organizational interfaces can be overcome with the help of process management.
* Is familiar with procedures for implementing process management.

not applicable

* Leveraging Process Management
* Process Management Framework
* Selecting Processes for Strategic Improvement
* Visualizing Process Performance
* Performing Process Audits
* Establishing Process Governance
* Process Interface Management
* Implementing Process Management

Hammer M., Champy J.; Reeingineering the Cooperation; New York 1993
Gaitanides M.; Prozessorganisation; München 2012; 3. Auflage
Osterloh M., Frost J.; Prozessmanagement als Kernkompetenz; Wiesbaden 2006; 5. Auflage
Becker J., Kugeler M., Rosemann M; Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung; Heidelberg 2012; 7. Auflage
Gadatsch A.; Grundkurs Geschäftsprozess-Management; Wiesbaden 2017; 8. Auflage
Schmelzer H., Sesselmann W.; Geschäftsprozessmanagement in der Praxis; München 2013; 8. Auflage
Allweyer Th.; Geschäftsprozessmanagement; Herdecke-Bochum 2005

Examination & Presentation

German

4

Lecture, individual work on own processes, presentation and discussion of tasks

2