Apply
now
now
Conflict Management, Mediation & Negotiation
level of course unit
BachelorLearning outcomes of course unit
The students
• Recognize the need for communicative competence in conflict situations.
• Develop the ability to analyze conflicts and use them constructively.
• Know the essential negotiation models and techniques and can apply them successfully in specific situations.
• Know the essential cognitive and emotional influencing factors in negotiation processes.
• Can successfully mediate in conflict situations.
• Know the essential de-escalation and dialogue techniques within the framework of mediation procedures.
• Recognize the need for communicative competence in conflict situations.
• Develop the ability to analyze conflicts and use them constructively.
• Know the essential negotiation models and techniques and can apply them successfully in specific situations.
• Know the essential cognitive and emotional influencing factors in negotiation processes.
• Can successfully mediate in conflict situations.
• Know the essential de-escalation and dialogue techniques within the framework of mediation procedures.
prerequisites and co-requisites
None
course contents
Part A: Conflict management
• Communication models and conflict theories
• Phases of conflict transformation
• Tools for conflict resolution and prevention
• Case-related development of conflict solutions and agreements
Part B: Negotiation techniques
• Models, strategies and techniques of negotiation
• Behavioral aspects in bargaining/negotiation
• Role plays and case studies on real negotiation situations
Part C: Mediation
• Conflict escalation models
• Deescalation and dialogue techniques
• Methods of business mediation
• Case study of phases of the mediation process
• Communication models and conflict theories
• Phases of conflict transformation
• Tools for conflict resolution and prevention
• Case-related development of conflict solutions and agreements
Part B: Negotiation techniques
• Models, strategies and techniques of negotiation
• Behavioral aspects in bargaining/negotiation
• Role plays and case studies on real negotiation situations
Part C: Mediation
• Conflict escalation models
• Deescalation and dialogue techniques
• Methods of business mediation
• Case study of phases of the mediation process
recommended or required reading
• Glasl, F. (2020). Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation. Bern: Haupt Verlag.
• Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag.
• Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag.
• Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.
• Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag.
• Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag.
• Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.
assessment methods and criteria
final presentations
language of instruction
Germannumber of ECTS credits allocated
3eLearning quota in percent
0course-hours-per-week (chw)
2planned learning activities and teaching methods
• The course is conducted with presence phases (deductive method, in which assistance is given in the learning process and knowledge is imparted via frontal lectures).
• In addition, the students will solve and present problems in group work, which will be discussed in the plenum.
• Selected exercises are used to develop conflict resolution skills as well as negotiation skills.
• In addition, the students will solve and present problems in group work, which will be discussed in the plenum.
• Selected exercises are used to develop conflict resolution skills as well as negotiation skills.
